Tesla Motors‘ CEO Elon Musk is making a few changes to the way the company deals with its customers. The company is reportedly revising its policies regarding the return & exchange of its vehicles, as well as the way it handles customers’ deposits.
When it comes to deposits, the company is ditching its policy of taking $1,000 refundable customer deposits. Instead, it will now bring down the cost of a deposit to just $100 and make that amount non-refundable.
The new change makes sense as dealing with refunds take a lot of workforce and time, which converts to more money — likely a lot more than what the deposits are actually worth.
As for the vehicle return and exchange policies, things are a bit complicated. Tesla on their website states:
“Once you have returned your vehicle, the return process is final and may not be canceled. At this time, we are not able to facilitate vehicle exchanges. If you decide to order another vehicle, you may not order the same trim for a period of 12 months but may order another vehicle in a different trim at any time. However, if you are found to have abused this policy or have acted in bad faith, you will be prohibited from purchasing any vehicle for a period of 12 months.”
Sure the language does seem a little intense, but if people really were buying just to return their cars so frequently that this was an issue then it would have had been a severe drain on resources for Tesla.